The galaxy is definitely observed in a number of wavelengths; infrared in particular is very useful for penetrating the dust lanes. There is a great deal of it that cannot be detected from here, though. Scientists have extrapolated the likely shape of the Milky Way from careful observing of various stars and other objects and their actual motion relative to the galaxy, and by comparing the Milky Way to other galaxies that seem to be similar in size and age. But the exact appearance is really a guess, as you've surmised. Recently, some astronomers have started suggesting that the Milky Way is a barred spiral, which is a change from the previous consensus that it was probably a more regular spiral. As observations improve, it is likely that astronomers will refine the predicted shape of the galaxy.<br /><br />I suppose it's a bit like early cartography. Map-makers made their best guess as to what the Earth looked like, based on the best reports available. Some were more accurate than others. <div class="Discussion_UserSignature"> <p> </p><p><font color="#666699"><em>"People assume that time is a strict progression of cause to effect, but actually from a non-linear, non-subjective viewpoint it's more like a big ball of wibbly wobbly . . . timey wimey . . . stuff."</em> -- The Tenth Doctor, "Blink"</font></p> </div>